GOVERNANCE & COMPLIANCE HUB

General Information & Governance Policies

Official policies, regulations, certification processes, impartiality statements, and client obligations.

Certification Policies & Public Disclosures

15 Official Sections

ACertification Services

Form

A. Application Form for ISO Certification

Official questionnaire and application form to initiate ISO management system certification.

Provides detailed scope definition, employee headcount, sites, and operational processes.

Enables exact audit man-days calculation in accordance with ISO/IEC 17021-1 mandatory guidelines.

Confidential submission ensured for all organizational data.

Official Document Ref: QEHS-GOV-ADownload Form

BLegal & Compliance

Policy

B. Certificate Agreement & Terms

Formal contract governing the rights, duties, and terms between the Certification Body and the Client.

Outlines 3-year certification cycle, surveillance audit obligations, and fee terms.

Defines confidentiality, impartial audit scope, and rights of access for assessment teams.

Protects intellectual property and audit report integrity.

Official Document Ref: QEHS-GOV-BOpen PDF

CQuality Governance

Policy

C. Customer Satisfaction & Feedback Policy

Framework to collect, measure, and act upon client feedback for continual service improvement.

Annual customer satisfaction survey evaluation.

Direct feedback channels with Quality Assurance Manager.

Continual review of audit team responsiveness and professionalism.

Official Document Ref: QEHS-GOV-COpen PDF

DAppeals & Complaints

Procedure

D. Procedures for Complaints, Appeals & Feedback (PR-10)

Transparent multi-stage procedure to address audit findings appeals and client complaints.

Formal submission of appeals within 30 days of audit decision.

Independent Appeals Committee evaluation ensuring no conflict of interest.

Written outcome resolution provided to appellant within defined timelines.

Official Document Ref: QEHS-GOV-DOpen PDF

ECertification Services

Guide

E. ISO Certification Process Overview

Step-by-step roadmap from initial inquiry to certificate issuance and surveillance.

Stage 1 Audit: Documentation review and operational readiness assessment.

Stage 2 Audit: On-site implementation verification and effectiveness audit.

Independent Certification Decision & Certificate Issuance (3-Year Validity).

Annual Surveillance Audits (Year 1 & Year 2) and Re-certification Audit (Year 3).

Official Document Ref: QEHS-GOV-EView Page

FPublic Transparency

Guide

F. Information Disclosure on Request

Public disclosure policy regarding certified client status, accredited scope, and validity.

Public verification of active, suspended, or withdrawn certificates.

Information disclosed upon request regarding geographic scope and standards.

Confidentiality maintained for proprietary client processes and audit evidence.

Official Document Ref: QEHS-GOV-FView Page

GLegal & Compliance

Regulation

G. General Terms & Conditions for Registration

General operating conditions applicable to all applicant and registered organizations.

Obligation to maintain management system compliance between audits.

Notification requirements for major organizational or structural changes.

Access requirements for accreditation body observers during witness audits.

Official Document Ref: QEHS-GOV-GView Page

HClient Support

Guide

H. Frequently Asked Questions (FAQ)

Comprehensive answers regarding ISO certification preparation, audit duration, and fees.

Guidance on accreditation differences and audit assessments.

How to prepare for Stage 1 and Stage 2 audit assessments.

Surveillance audit schedules and renewal procedures.

Official Document Ref: QEHS-GOV-HOpen PDF

ILegal & Compliance

Regulation

I. Website & Portal Terms of Use

Rules governing the usage of online certificate verification tools and client portals.

Authorized access terms for verification registry.

Protection of website materials, graphics, and trade dress.

Limitation of liability and digital security policy.

Official Document Ref: QEHS-GOV-IView Page

JBrand Governance

Regulation

J. Regulations for Use of Certification Logo & Marks

Mandatory guidelines for displaying ISO/QEHS certification badges on marketing & products.

Logo usage permitted on stationery, websites, vehicles, and promotional brochures.

Strict prohibition of logo placement on primary physical products or laboratory test reports.

Rules regarding standard code and certificate number inclusion with logo.

Official Document Ref: QEHS-GOV-JOpen PDF

KCertification Lifecycle

Procedure

K. Procedure for Grant, Renewal, Suspension, Restoration & Withdrawal (PR-19)

Rules governing certification status changes, scope expansions, or certificate suspensions.

Conditions leading to suspension (e.g. failure to allow surveillance audit or major non-conformity).

Restoration procedure within 6 months upon verified corrective action.

Scope reduction, expansion, and certificate withdrawal protocols.

Official Document Ref: QEHS-GOV-KOpen PDF

LImpartiality Governance

Policy

L. Statement of Impartiality Policy (Pol-02-A)

Top management commitment to absolute impartiality, independence, and objectivity.

Understanding the imperative importance of objectivity in certification decisions.

Identification and management of potential commercial or financial conflicts of interest.

Guarantee that consultancy and certification remain strictly separated.

Official Document Ref: QEHS-GOV-LOpen PDF

MImpartiality Governance

Policy

M. Impartiality Framework & Threat Analysis (Pol-02)

Detailed risk analysis framework ensuring audit team independence.

Continuous analysis of threats to impartiality (self-interest, self-review, familiarity, intimidation).

Oversight by independent Impartiality Safeguarding Committee.

Regular auditing of financial transparency and decision-making independence.

Official Document Ref: QEHS-GOV-MOpen PDF

OClient Governance

Regulation

O. Obligations of Registered Client Organization

Mandatory responsibilities of certified clients throughout the 3-year validity cycle.

Complying continuously with standard requirements and certification agreement.

Informing certification body without delay of changes to ownership, address, or key staff.

Maintaining records of all customer complaints regarding ISO scope.

Official Document Ref: QEHS-GOV-OOpen PDF

PRegistrar Governance

Regulation

P. Obligations of Certification Body (QEHS Management)

Commitments and guarantees made by QEHS Management to registered client organizations.

Providing impartial, qualified audit teams with relevant industry expertise.

Maintaining complete confidentiality of client technical and business data.

Issuing official accredited certificates promptly upon successful decision.

Official Document Ref: QEHS-GOV-POpen PDF